About
Parcela Pacata — Cacém-based condominium management firm, four years in business. Three-person leadership: Mónica Guedes (CEO), Bernardo Guedes (condominium manager), Lurdes Casimiro (admin). Manages administration, financial accounting, technical maintenance, and resident mediation across multiple buildings in greater Lisbon.
The drag
Resident requests landed faster than the team could triage. The AC leak from the third floor, the lobby light out for a week, the dispute about the cleaning company — each comes in by WhatsApp, email, or phone, and Bernardo has to decide right now whether it's a maintenance ticket, an agenda item for the next assembly, or a financial issue.
Asset and license visibility lived in a spreadsheet, when it lived at all. Fire extinguishers, SADI and SADC fire detection systems, gas safety inspections, solar panel maintenance, insurance renewals — every building has 15+ recurring obligations, and missing one is a regulatory exposure.
End-of-month reconciliation was a Lurdes problem. Matching expenses to buildings, chasing receipts from contractors, generating each condo's statement — a week of work, every month.
What the install looks like
Request Triage Agent
Captures every inbound (WhatsApp, email, phone-to-text), classifies (maintenance / financial / mediation / informational), routes to the right team member with a drafted first response, opens the ticket in the system of record.
Asset & License Agent
Maintains a live registry of every recurring obligation per building — extintores, SADI/SADC, seguros, painéis solares, inspections. Surfaces what's due in the next 30 days, drafts the contractor outreach, tracks completion.
Financial Reconciliation Agent
Pulls expenses from email, PDFs, and bank feeds; matches to building; generates monthly statements; chases overdue contractor receipts; flags anomalies for Lurdes' review.
Plugs into
- WhatsApp Business
- Gmail
- Google Drive
- Condo management software
- Open banking feed
- Primavera / Sage accounting
Projected outcomes
Ranges drawn from Waldi's installed base across operators in this category.
- Request first-response time: hours → under 10 minutes
- Recurring obligations missed: unknown → zero, tracked daily
- Monthly reconciliation: ~5 working days → ~1 day of review
- Hours returned per month across the team: 50–70
- New buildings the team can take on without hiring: +30–50%
Annual top-line impact
~€35k/year saved + ~€72k/year in new buildings
Why this matters
Condominium management scales on the manager's attention, not the building count. Every AC leak that reaches Bernardo before being triaged costs the firm more than the leak itself. The agents take the triage, the tracking, and the monthly grind off the team's desk. The buildings get more attention, not less.
Stop running your portfolio on WhatsApp threads.
Book a 30-minute call. We'll map your current ops, show you which agents we'd build first, and quote a fixed pilot.